What to do if someone dies at home
When a death which has been expected occurs at home the doctor who has been treating your loved oner should be contacted. He or She, or a colleague will attend to confirm that a death has occurred and give permission for your loved one to be transferred to the Funeral Directors. At this point you should contact us on 0121 556 0056 ( this is a 24 hour number and covers all areas ) to arrange for our staff to transfer the deceased to our Chapels of Rest.

Provided your loved one has seen their doctor during their last illness (within the previous 14 days) He or She will issue a medical certificate stating the cause of death to allow you to register the death at your local registry office.

What to do if someone dies in a nursing home
When a death occurs at a nursing home, the nursing home staff should liaise with the doctor and then contact us on 0121 556 0056 ( this is a 24 hour number and covers all areas ) to arrange for our staff to transfer the of your loved one to our Chapel of Rest.

What to do if someone dies in hospital
When a death occurs in hospital, the staff nurse will arrange for a doctor to issue the Medical Certificate of Death, which you will need to collect along with any belongings. Contact us and we will arrange a suitable time to discuss your requirements and arrange to bring the person who has died into our care.

What to do if someone dies suddenly
When someone dies suddenly, it is normal for the Coroner to be involved. The Coroner is automatically involved in most sudden or unexpected deaths, especially if the person who has died has not been under a doctor’s care within the last 14 days. Contact us a soon as possible and we will be able to advise you on the procedures involved and liaise with the Coroners Office on your behalf.

What to do when someone dies away from home
When someone dies away from home, either within the UK or anywhere abroad, contact us and we can make all the necessary arrangements.